Foundever secures 5-year contract extension with John Lewis strengthening 17-year partnership
In a significant development within the retail and customer experience sectors, Foundever has announced the renewal of its longstanding partnership with the John Lewis Partnership through a new five-year contract.
This agreement marks the continuation of a fruitful 17-year relationship, underlining Foundever’s commitment to enhancing John Lewis‘s customer engagement and support services.
Foundever, a global frontrunner in the customer experience industry, leverages its impressive global presence, with 170,000 associates worldwide, to deliver unparalleled customer experiences for over 750 leading brands. Their expertise in managing more than 9 million customer interactions daily across 60 languages and 45 countries positions them as a pivotal player in the customer experience domain. The renewal signifies not only the trust and synergy between the two organisations but also Foundever’s pivotal role in reinforcing John Lewis’s customer-centric ethos.
The John Lewis Partnership, the UK’s largest employee-owned business, encompasses the beloved John Lewis and Waitrose brands. With a substantial retail footprint and a reputation for quality and service, the partnership’s focus on employee ownership and collective responsibility resonates with Foundever’s collaborative and innovative approach.
The extended partnership will see Foundever continuing to provide comprehensive omnichannel support, covering voice, email, digital channels, and back-office operations for the John Lewis and Waitrose brands. This collaboration is built on a shared philosophy that places the customer at the core of business operations, aiming to foster a unified team dynamic to elevate customer experiences while driving efficiency and value.
As both entities look forward to this new chapter in their collaboration, the commitment to delivering exceptional customer care and experience remains paramount. The enduring partnership between Foundever and the John Lewis Partnership is a testament to their mutual dedication to excellence and innovation in serving customers and stakeholders alike.
Learn more about Foundever at www.foundever.com.
