Watch: what’s next for retail customer engagement

Delegates at our Future of Retail Customer Engagement webinar yesterday were treated to some fantastic talks on how to grow loyalty by keeping shoppers engaged, happy and connected in these difficult times.

If you missed the chance to join us or want a recap on what you heard, the sessions can now be viewed here:

Session 1: What is considered successful customer engagement – the future impact of digital on retail experiences

Session 2: The evolution of customer loyalty – delivering a personalised customer experience

Session 3: Emerging technologies and new CX possibilities for engaging with customers

Session 4: Adapting your 2021 marketing engagement strategy – how are purpose driven brands looking at for future success?

Speakers included a host of customer engagement experts from Scrubd, Well Pharmacy, Domestic & General, Childs Farm, Swyft, Debenhams, Studio Retail, Bluebella, Quintessentially Travel, Seekology, Lucky Saint, The Fabricant, Stelar and Naturally Tribal Skincare, as well as our sponsors RedEye and Sabio Group.

Thank you to everyone involved, especially our speakers, sponsors and chairman Darren Williams.

We are now looking forward to our Omnichannel Futures event on 10 February. Further details here

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