Waitrose case study at Customer Loyalty 2014, June 10th
Delegates will be able to hear about Waitrose’s journey to customer experience transformation – “Measuring the Magic” at this important event.
Richard Quarterman leads the Waitrose Service Innovation Team, with responsibility for delivering the service measurement programme and developing Waitrose’s industry-leading service proposition.
He will take delegates through the “Measuring the Magic” journey which Waitrose have undertaken with customer experience management solution provider Empathica. Richard will also share the learnings and results to date and ongoing evolvement of the programme. He will be joined by Gary Topiol, Managing Director – International, Empathica.
This case study is one of many high-quality presentations at which delegates are encouraged to debate and ask questions with a like-minded peer group. There will also be networking opportunities throughout the day and at the close of play drinks reception.
Never Miss a Retail Update!Organised by the Retail Bulletin and now in its fifth year, this conference is designed to help retailers employ innovative loyalty and retention strategies to generate customer insight and provide personalisation across all channels, to build a competitive advantage.
The event is held at the Cavendish Conference Centre, London W1. Register now to secure your place.
