THE RETAIL BULLETIN - The home of retail news
Lest we forget
Click here
Home Page
News Categories
Commentary
CX
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Uncategorized
Retail Events
People in Retail Awards 2024
THE Retail Conference
Retail Ecom North
Retail HR North 2025
Retail Omnichannel Futures 2025
Retail HR Central 2025
The Future of The High Street 2025
Retail Ecom Central
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
The Very Group appoints digital customer experience director

The Very Group has appointed Paul Hornby as digital customer experience director. Due to join the business in January 2021, he will report to chief technology… View Article

GENERAL MERCHANDISE NEWS

The Very Group appoints digital customer experience director

The Very Group has appointed Paul Hornby as digital customer experience director.

Due to join the business in January 2021, he will report to chief technology officer Andy Burton.

Hornby previously worked with The Very Group for 12 years, most recently as head of digital transformation, but left the business in 2018 to join Matalan as ecommerce director.

The Very Group said Hornby will lead a range of product-focused teams that are working to give customers a seamless digital experience across mobile and online.

Hornby said: “I can’t wait to re-join the team and get started. The Very Group is a special business for me, and it has exciting plans for the future with more people shopping online than ever before. By continuing to develop an outstanding online experience, we can help to attract and retain even more of these new customers.”

Burton added: “We’re delighted to welcome Paul back. He’s an exceptional leader, strong technically and knows how The Very Group ticks. He was responsible for some standout innovation first time around, and I’m confident he’ll lead the team to even bigger improvements to the customer experience this time.”

  

Subscribe For Retail News