Tesco sends 5,000 head office staff on to the shop floor
Tesco has sent an army of staff from its head office on to the shop floor in the last few days before Christmas to help cope with extra demand from customers.
Thousands of workers including buyers, lawyers, marketers, personnel managers, graduate trainees and directors have swapped their suits for uniforms for two days each as part of the supermarket’s ‘Helping Hands’ programme. With nearly 5,000 people taking part, the extra workers will provide an additional 60,000 hours of customer service in almost 1,000 stores.
Launched more than 10 years ago, ‘Helping Hands’ is an annual event that takes place at Christmas and Easter to support store teams at the supermarket’s busiest times of year.
Judith Nelson, UK personnel director at Tesco, said: “I’m really proud that so many colleagues will be swapping their desks for Tesco’s shop floors this Christmas and supporting our commitment to deliver great service for our customers. I’ll be joining the team at my local store near Cambridge and whether I’m packing bags at the till or helping to fill our fresh fruit trays up, it’ll be a great chance to meet new customers and colleagues.”
