Retail Summit 2009 -Leading retailers provide solutions to the current economic difficulties
Delegates braved the conditions to attend the first day of the Retail Bulletin Summit 2009 being held at the Cavendish Conference Centre, London
They were rewarded with a group of high-powered speakers who sought to point the way forward with solutions to the current economic difficulties.
A presentation from Mothercare highlighted how the company makes great efforts to deliver high levels of customer service at all touch points across multi-channels.
Delivering across channels was regarded as essential by Adri Kraa of IKEA who told delegates a multi-channel offer was essential to empowering customers and engendering customer loyalty.
A fierce debate was also enjoyed by a retail panel who disagreed as to the issue of whether or not to have consistent pricing across channels.
Day two starts at 9.30am tomorrow and the packed agenda includes:
Sir Brian Pitman – How to survive in Retail in an economic slump
PLUS – Standing Out From The Crowd: Differentiated Marketing Strategies For A Challenging Economy.
Focusing your retail strategies through a clear understanding of the latest UK retail trends.
How A Responsible Approach To Retailing Can Help You Stay Ahead.
Supply Chain, Workplace, Environment, Community? Where Should You Focus Your Efforts To Make A Real Difference To Society And Your Bottom Line?
Differentiating Your Offer And Engaging The People.
Online Retail in 2011: Ask The Experts Panel Discussion And Interactive Audience Q & A Session.
Optimising customer service by effective staff scheduling.
Winning strategies for UK Retail in 2011. Interactive Keynote Panel Discussion and Q & A Session.
The adverse weather has created a handful of spare delegate places for retailers only – If you would like to attend tommorow please email janeh@theretailbulletin.com or markh@theretailbulletin.com
The agenda for day two can be seen here
