Respect retail and stand together against abuse
The Retail Trust has released findings from a survey conducted among 1,200 retail workers, revealing that 39% have considered leaving their positions due to experiences of violence and abuse. Nearly half of the respondents indicated that they felt insufficient support from their employers in addressing these issues.
In response to these alarming statistics, the Retail Trust is encouraging affected employees to participate in free skills training scheduled for November. This initiative aims to equip staff with the tools necessary to handle anticipated abusive behavior during the busy Christmas season.
The survey results corroborate previous research highlighting the prevalence of abuse in the retail sector. Notably, four out of five workers and nine out of ten managers reported encountering abusive incidents at work. The data shows that 98% of respondents experienced verbal abuse, while 33% faced threats of violence, and 14% reported being physically assaulted.
To address these challenges, the Retail Trust will conduct free training sessions online and in London from November 12 to 14, aiming to prepare hundreds of retail staff to effectively manage difficult in-store situations and cope with adverse experiences. Retail workers interested in participating can register HERE
Additionally, the Retail Trust offers a wellbeing helpline and counseling services for retail staff in need, collaborating with over 200 retailers to enhance the mental health support available to their employees.
Chris Brook-Carter, Chief Executive of the Retail Trust, commented on the situation, stating, “We hear from individuals who have been spat on, had products destroyed in front of them, and have been filmed by abusive customers who threaten to share the footage on social media. Many are reaching out to us, expressing that they feel compelled to leave jobs they once loved due to safety concerns.
“This unacceptable behavior is likely to escalate unless we empower more individuals to speak out, provide better support for those affected, and ensure they receive the protection they deserve. I firmly believe that retail can still be a rewarding career path, but it is crucial to recognize that a single negative encounter can overshadow numerous positive interactions.”
Please visit the Retail Trust Website for more information.
