THE RETAIL BULLETIN - The home of retail news
Lest we forget
Click here
Home Page
News Categories
Commentary
CX
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Uncategorized
Retail Events
People in Retail Awards 2024
THE Retail Conference
Retail Ecom North
Retail HR North 2025
Retail Omnichannel Futures 2025
Retail HR Central 2025
The Future of The High Street 2025
Retail Ecom Central
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Marks & Spencer extends cut-off point for next day click and collect orders

Marks & Spencer has extended its cut-off time for orders for next day click and collect from 10pm to 11pm. The move follows a successful trial… View Article

GENERAL MERCHANDISE NEWS

Marks & Spencer extends cut-off point for next day click and collect orders

Marks & Spencer has extended its cut-off time for orders for next day click and collect from 10pm to 11pm.

The move follows a successful trial at the start of  this year.

M&S is aiming to have 30% of its sales coming from online by 2022 and is also reshaping its store estate to reflect customers’ changing shopping habits. At present, around 70% of the retailer’s online orders are collected in an M&S store.

Last year M&S introduced 170 of its convenience locations as collection points including stores in BP garages, railway stations and hospitals.

Simon Wood, head of M&S.com, said, “M&S is changing and we’ve got an ambitious target to have one third of our Clothing sales online by 2022, to do this we must improve how we serve our increasingly busy customers. Our free click and collect service is already incredibly popular and in the last 12 months we’ve made it even more convenient by adding pick-up points at our railway station stores and other smaller store locations. The latest improvement will enable thousands more customers to benefit from the service – by catering for that pre-bedtime browse and shop window between 10pm and 11pm.”

The retailer is also piloting an express click and collect service in 17 of its bigger stores where customers can order online and collect their parcels two hours later.

Photo by Georgia Hawkins

Subscribe For Retail News