Lloydspharmacy extends patient feedback scheme
Lloydspharmacy is to offer its customers the opportunity to provide real-time feedback about their service experience through a pilot scheme being launched in the New Year.
The service, which uses a modern social-networking approach to gather feedback from customers, will be provided in partnership with patient experience specialist iWantGreatCare.
Lloydspharmacy has already seen the benefit of the scheme during a trial with its Online Doctor service and is now has planning to extend the pilot to pharmacies across the South East of England in early January 2012.
Steve Howard, director of professional standards at Lloydspharmacy commented: “Lloydspharmacy believes passionately in improving the quality of the service it provides to patients and customers and recognises that sharing of feedback is critical to any improvement.
“Working with iWantGreatCare complements our mission; to ensure everyone gets the great care they expect and deserve. I am looking forward to seeing the response from our customers and know that it will give us valuable insight to what we’re doing well and areas we need to focus on.”
Lloydspharmacy operates over 1640 pharmacies across the UK, employing 17,000 staff.
