THE RETAIL BULLETIN - The home of retail news
Click here
Home Page
News Categories
Commentary
CX
Department Stores
Desert Island Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
TRB conference review
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Uncategorized
Retail Events
People in Retail Awards 2024
Retail Ecom North
Retail HR North 2025
Retail Omnichannel Futures 2025
Retail HR Central 2025
The Future of The High Street 2025
Retail Ecom Central
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Liz Earle, Richer Sounds and Wex Photo Video rated best online retailers by Which?

A survey by Which? has found that Liz Earle, Richer Sounds and Wex Photo Video have been rated as the best online retailers in the UK… View Article

GENERAL MERCHANDISE NEWS

Liz Earle, Richer Sounds and Wex Photo Video rated best online retailers by Which?

A survey by Which? has found that Liz Earle, Richer Sounds and Wex Photo Video have been rated as the best online retailers in the UK for 2019.

Which? asked more than 7,500 members to rate the most popular online shops while considering factors such as value for money, product range, ease of ordering, deliveries and product quality.

The three retailers tied for first place with each scoring 93%. Customers told Which? that these shops offered “top service, great value for money and an extensive range of items”.

Wex Photo Video  customers praised the camera specialist for its range of more than 20,000 items of kit and liked the availability of knowledgeable staff via email and live chat.

Shoppers at Richer Sounds said they liked its customer-focused attitude, excellent value and staff with expert knowledge.

At the other end of the table, Homebase.co.uk came in last place with a score of 57%. Shoppers were concerned about the retailer ignoring complaints and selling products that were out of stock.

Other online retailers in the bottom five included B&Q, House of Fraser, Sports Direct and WH Smith.

Harry Rose, editor of Which? Magazine, said: “We continue to see the same brands performing poorly in our survey, with some of the bigger retailers offering disappointing levels of service and inferior websites which often seem to run out of stock.

“Our research shows that if you value a genuinely enjoyable shopping experience, then you might be better off with a smaller brand that can offer a more personalised service.”

Subscribe For Retail News