Liberty Insurance reaches agreement with Teleperformance over Enniskillen contact centre
Teleperformance will manage and operate the customer contact facility in Enniskillen for Liberty Insurance.
Teleperformance, the global leader in outsourced multichannel customer experience management, today announced an agreement with Liberty Insurance to provide customer contact services in Ireland. Teleperformance will manage and operate the customer contact facility in Enniskillen, Northern Ireland.
Alistair Niederer, Chief Executive of Teleperformance UK and South Africa, said: “We are delighted to be working with Liberty Insurance and we are particularly looking forward to working with the strong management team and staff at the contact centre in Enniskillen. We are proud of our outstanding employee track record in Northern Ireland and it will be a pleasure to welcome staff in Enniskillen to the Teleperformance family as we extend our operations locally.”
Tom McIlduff, Chief Executive of Liberty Insurance added, “I am very pleased to confirm the selection of Teleperformance as our customer contact service provider in Ireland. Teleperformance’s focus on providing an excellent customer experience means that the company is a great fit with Liberty Insurance’s values. I am confident that today’s announcement will be to the benefit of our existing over 200 employees in Enniskillen, the wider Fermanagh community and our customers across Ireland.”
The transition is expected to be completed by the end of August.
Teleperformance has been established in Northern Ireland since 2000 and employs over 2,100 people across its two sites in Bangor and Newry providing customer experience management services to well known national and international companies and public sector clients.
