Home 3 launches Home Assistance with Homebase in selected Homebase stores today
The three month trial will see two of Home 3’s insurance services, Home Emergency and Gas Central Heating Cover, available in 37 Homebase stores.
Home Emergency provides customers with a rapid response service to domestic emergencies including burst pipes, power failures and blocked drains. Gas Central Heating Cover provides an annual boiler service and unlimited call-outs for central heating breakdowns.
Both products include Home 3’s service proposition, allowing customers access to a 24-hour three-way claims helpline, connecting them directly with a Home 3 agent and qualified tradesman. This approach allows the parties to arrange the most suitable time for the call-out and can be rest assured they will be kept informed throughout the process.
Customers will be able to purchase home assistance policies from stands located in the Homebase stores. These stands will display individual product boxes containing policy documentation and claims information. To purchase, customers take a box to the Homebase checkout, pay the first month’s premium and then call Home 3 to complete the registration policy set up. Steve Narey, Product & Marketing Director for Home 3, said: “We’re excited to be working closely with Homebase to extend Home 3’s services.
The home assistance policies allow customers direct access to Home 3’s service proposition and when faced with home emergencies or boiler breakdowns, their problems will be resolved quickly and efficiently by a highly-skilled tradesman.”
Home 3 was launched in 2009, as a joint venture between CPP and MAPFRE ASISTENCIA, allowing it to draw on each organisation’s expertise; CPP is an international life-assistance specialist that handles millions of customer calls per year, while MAPFRE ASISTENCIA is Spain’s largest insurer. The service boasts a 9,500 strong tradesmen network.
