GENERAL MERCHANDISE NEWS
Error empties Sainsbury’s shelves
7 January, 2005 | by Retail Bulletin
Supply chain problems hit London c-stores
Sainsbury’s has confirmed that about 20 of its central London stores have been left with shelves empty of fresh produce.
The supermarket group’s replenishing system failed to re-order products when the Sainsbury’s Local stores in the City and West End re-opened after the New Year.
Notices on shelves apologised to customers for “very poor availability of all fresh food lines”.
Sainsbury’s insisted the shortage was an isolated problem due to human rather than computer error. A statment said: “There is an isolated problem in some of our central London stores that closed over the Christmas period and most of these stores will be fully recovered before the weekend.”