EE appoints Francoise Clemes as chief of customer service
EE, the mobile phone network which operates 700 stores across the UK, has appointed Francoise Clemes to the role of chief of customer service.
Previously chief of HR, Clemes has been leading the customer service team on an interim basis for the past two months.
EE chief executive Olaf Swantee said: “Francoise has a passion for customer service excellence and has ambitious and exciting new plans for the area. Drawing on her many years of expertise in HR and people management she will inspire a new level of commitment and excellence from our teams to ensure our customers receive the best possible service from EE.”
Clemes added: “I have been hugely impressed already by the dedication, commitment and expertise within our customer teams. There is so much potential and opportunity in this area to deliver even greater things for our people, our company and, most importantly, our customers.”
EE has also announced that Patrick Bradley will succeed Clemes as chief of HR on an acting basis. Bradley was previously director of reward and reporting.
