Co-operative launches next generation self-checkout units for cash shoppers
Co-operative Food is introducing new self-checkout terminals in its stores which feature hoppers that allow cash shoppers to feed in coins and notes at the same time.
As around two thirds of The Co-operative’s customers pay in cash, the retailer is hoping that the new terminals will reduce queues, improve customer service and provide efficiency savings from cash recycling. When using the terminals, customers will no longer have to insert coins and notes separately as cash is counted automatically thereby saving the customer time at the checkout.
Initially the checkout terminals will be rolled out in 12 stores with the aim of introducing the CINEO system from Wincor Nixdorf in 30 stores by the end of the year.
The terminals will also accept cards and Co-operative is testing a card only option in order to see how it is received by customers.
Never Miss a Retail Update!“Cash recycling was one of the key factors in selecting Wincor Nixdorf due to the efficiency it can bring to us,” said Mark Hale, The Co-operative Food’s CIO and supply chain director.
He added: “In addition, the solution will enable us to further improve the customer experience. With the CINEO self-service solution, we are continuing to develop the checkout options available to customers and effectively responding to customer demand for greater choice and higher levels of service.”
Ed Brindley, director of marketing and business development at Wincor Nixdorf, said: “The newest generation of self-service points are quicker and easier to use for customers than ever before and improved efficiencies for cash recycling can have a real positive impact for retailers they will continue to see well into the future.”
