THE RETAIL BULLETIN - The home of retail news
Lest we forget
Click here
Home Page
News Categories
Commentary
CX
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Uncategorized
Retail Events
People in Retail Awards 2024
THE Retail Conference
Retail Ecom North
Retail HR North 2025
Retail Omnichannel Futures 2025
Retail HR Central 2025
The Future of The High Street 2025
Retail Ecom Central
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Waitrose rolls out bookable shopping slots

Following a trial of bookable shopping slots over the summer, Waitrose has extended the service to more than 110 stores. Free of charge, the service allows… View Article

FOOD AND DRINK NEWS UK

Waitrose rolls out bookable shopping slots

Following a trial of bookable shopping slots over the summer, Waitrose has extended the service to more than 110 stores.

Free of charge, the service allows customers to pre-book a shopping slot to enable them to avoid any queues outside stores during the Covid-19 pandemic.

Customers can reserve slots on the retailer’s website up to seven days in advance of their store visit. They will then receive a confirmation email and will be sent a reminder 24 hours in advance of their slot.

Waitrose said the service will continue to run until early January. The retailer has also extended its its opening hours in the run-up to Christmas with most shops opening until 11pm.

Steven Hand, head of customer experience at Waitrose, said: “We’re all looking forward to Christmas this year and whilst things will feel a little different to usual, we’re doing all we can to make our customers’ grocery shop as safe, easy and convenient as possible.  Our pre-bookable slots are just another way we’re doing this and will give peace of mind to those who like to plan ahead and avoid queues.”

Waitrose is continuing to prioritise its elderly, disabled and vulnerable customers whenever there is a  queue. Other shoppers given priority include NHS workers and carers.

Subscribe For Retail News