Reaching out for support amid retail unrest
The recent surge in civil unrest across the UK has cast a shadow over the retail sector. From high-profile chains to local convenience stores, businesses are grappling with the aftermath of looting, vandalism, and violence.
The implications are profound, affecting not only the financial stability of these enterprises but also the wellbeing of their employees.
Chris Brook-Carter, chief executive of the Retail Trust, highlights the pressing need for support: “The Retail Trust is seeing a rise in calls from retail staff fearing for their safety following looting and vandalism in shops across the country. We are working closely with affected retailers to ensure their colleagues are getting the support they need to deal with any difficult experiences.”
The psychological toll on retail staff cannot be overstated. Incidents of in-store violence, criminal damage, and theft have left many feeling vulnerable and anxious about their safety at work. Brook-Carter urges those in need to utilise the Retail Trust’s 24-hour helpline (0808 801 0808) for immediate wellbeing support and specialist counselling.
Impact on local businesses
The devastation extends beyond immediate financial losses. Shop owners like Ardalan Othman, who witnessed his store ransacked and his livelihood threatened, face an uncertain future. “I was at home at the time. I had shut the shop by 11pm, but I saw it on my CCTV… they broke in, took cash, vapes, cigarettes, many things. They broke the windows to get in,” he recounted, highlighting the sheer helplessness felt by many.
The Federation of Independent Retailers (The Fed) is also stepping in to support its members. National president Mo Razzaq stated, “In response to the events of thuggery, violence and abuse which unfolded over the weekend, the Federation of Independent Retailers (the Fed) is working to help members who are affected.” The Fed is offering practical advice on making insurance claims, legal assistance, and emotional support through various charitable funds.
A call for solidarity and action
The need for solidarity and coordinated action has never been more critical. Retail Mutual and Stephensons Solicitors LLP advise affected retailers to contact their insurance providers promptly and carry out risk assessments to safeguard their staff’s health and safety. Additionally, checking lease agreements and understanding responsibilities in such scenarios can provide clarity and aid in swift recovery.
Support extends beyond immediate financial aid. Organisations like NewstrAid and GroceryAid offer emotional, practical, and financial support to those in the grocery sector, while retailers like Nisa express their commitment to standing by affected communities.
Helen Dickinson, Chief Executive of the British Retail Consortium (BRC), echoes these sentiments: “The recent wave of violence and vandalism is devastating for retailers who are already facing numerous challenges. The BRC is actively working with its members and the government to address the immediate impacts and to develop strategies for long-term recovery.”
The riots not only inflict immediate damage but also pose long-term challenges for the retail sector. Martin McTague, chairman of the Federation of Small Businesses, warned that the unrest risks leaving a “scar” on High Streets already struggling from the effects of the COVID-19 pandemic and competition from online shopping. He calls for a concerted effort from central and local governments to support smaller firms in rebuilding and recovery.
The impact on consumer confidence and tourism is also significant. Diane Wehrle, a retail and destinations insights expert, notes that the unrest could deter tourists and shoppers, further straining businesses during a crucial trading period.
As the dust settles, the focus must shift to rebuilding and addressing the underlying social and economic factors contributing to the unrest. The national UK government and local authorities must work closely with retailers to provide the necessary support and resources for recovery.
Reaching Out for Help
In these challenging times, it’s essential for retail workers to know that help is available. The Retail Trust’s 24-hour helpline (0808 801 0808) offers immediate support, and various organisations are ready to assist with emotional, practical, and financial aid.
For those affected, reaching out is not just a step towards recovery—it’s a vital act of self-care and community solidarity. Let’s stand together to rebuild and support each other through these trying times.
If you have been affected by the recent events, please contact the Retail Trust’s helpline on 0808 801 0808 for immediate support.
The Federation of Independent Retailers can be reached at 0207 017 8880 or via email at contactus@nfrn.org.uk for further assistance.
