N Brown Group appoints Clare Empson as chief customer operations officer
N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer.
Empson has been working with the fashion and homeware online platform since January 2024 as director of supply chain and is now expanding her remit to include leading customer operations.
In her new position, she will be responsible for the overall customer journey and experience, including supply chain, customer service and customer insight.
Steve Johnson, interim chair and group chief executive at N Brown, said: “At the heart of our strategic transformation is a commitment to aligning N Brown’s structure with our customers’ needs and elevating their experience as they interact with our brands.
Never Miss a Retail Update!“The creation of the new chief customer operations officer role, which I’m delighted Clare will be stepping into, directly addresses this fundamental objective, bringing responsibility for the entire customer journey under a single remit.”
Empson added: “I’m delighted to be taking on this new role at an exciting time for N Brown as we continue our evolution into a pureplay digital e-tailer, serving our loyal and otherwise underserved customers, offering them the best possible service at every stage of their journey.”
