John Lewis rolls out repair service to all stores
John Lewis is now offering a repairs and alterations service at all of its shops following a successful five-store trial.
From 9 April, customers can drop off items to be cleaned, repaired or altered at their local John Lewis shop.
The service is provided by Johnsons who will collect, repair and return the products to the shop “as good as new”.
Katie Papakonstantinou, director of services & hospitality, at John Lewis, said: “John Lewis has always been committed to providing a brilliant retail experience for customers, and repair adds another dimension to that. The great thing about repair is it works for the old and the new.
Never Miss a Retail Update!“Whether you need something tailored to fit you better or want to give your mum’s old handbag a new life, we’ve made it easy to restore treasured products.”
The most popular services in the trial included minor rip and seam repairs, and trouser alterations for those looking for a better fit. Customers can also take advantage of dry cleaning and handbag restoration, as well as services to homeware items such as duvets, bedding, curtains and rug cleaning.
Marija Rompani, director of ethics & sustainability at John Lewis Partnership, said: “We’re still learning about which circular economy models work so it’s great when a trial delivers positive results and shows us how we can make it effective at scale.
“Repair is a crucial part of the circular economy and mirrors our commitment to designing items with quality and longevity in mind, as part of our circular strategy.”
