THE RETAIL BULLETIN - The home of retail news
Lest we forget
Click here
Home Page
News Categories
Commentary
CX
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Uncategorized
Retail Events
People in Retail Awards 2024
THE Retail Conference
Retail Ecom North
Retail HR North 2025
Retail Omnichannel Futures 2025
Retail HR Central 2025
The Future of The High Street 2025
Retail Ecom Central
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Dixons Carphone to cut 800 jobs in store management shake-up

Dixons Carphone has said some proposed changes to its store management structure in the UK and Ireland will result in the loss of 800 roles. In a statement, the… View Article

RETAIL TECHNOLOGY NEWS

Dixons Carphone to cut 800 jobs in store management shake-up

Dixons Carphone has said some proposed changes to its store management structure in the UK and Ireland will result in the loss of 800 roles.

In a statement, the company said the move will make store team management structures leaner, create new ways of working, and result in clearer accountability for store managers who will work as an integrated team across the stores’ electricals and mobile offerings.

The changes will also include Dixons Carphone introducing new sales manager, customer experience manager and operational excellence manager roles in-store, although retail manager, assistant manager and team leader roles will cease to exist. In addition, the company is proposing to remove business advisor roles from those stores that do not have a Business Hub.

While the changes will lead to an overall reduction of 800 roles, Dixons Carphone said opportunities will be created  for staff to join the team behind its Shop Live personal shopping service that provides consumer and business customers with advice via a video link.

Dixons Carphone chief operating officer Mark Allsop said: “We remain committed to our stores as part of an omnichannel future, where we offer the best of online and stores to our customers. As part of this we want to empower our store leadership teams, create a flatter management structure and make it easy for our customers to shop with us, however they choose. This proposal will ensure in-store roles are focused on giving a seamless customer experience and exceptional service across all our customer channels, whether online or in-store.

The company has now entered into consultation with staff affected by the changes.

Allsop added: “This was not an easy decision and we’ll do everything possible to look after those colleagues we can’t find new roles for, financially and otherwise.”

Subscribe For Retail News