Liberty London speed up online product launches using software robots from Future Workforce
Future Workforce has partnered with Liberty London to digitise processes and increase operational efficiencies through software robotics.
Liberty and Future Workforce will use UiPath software robotics tools to automate business-critical tasks across the digital and trade teams. This will allow the e-commerce teams to launch products on the website faster than ever.
The software is configured to behave and act like a person, using AI and machine learning capabilities, interacting with the retailers’ systems and data in the exact same way as a person. The software robots will gather images from brands, search for product codes in a database and rename the image ready for publishing on the Liberty site.
The solution took three weeks to implement and is currently processing 1000s of images within the beauty category. It will soon be extended to include other categories including fashion and home, saving almost 500 hours for the Liberty team.
Martin Draper, CIO, Liberty London, says, “The UiPath platform has become an important tool to add to our armoury. It allows us new options to rapidly configure automation solutions in order solve business problems. Implementing software robots with our Trade team has been a great way to improve the speed and efficiency of some legacy, manual processes. We are excited about our partnership with Future Workforce and plan to use the time saved within our Trade teams to create and promote new customer offerings that will increase revenue and improve conversion.”
Dan Johnson, Director of Automation, Future Workforce, comments, “We have deep expertise in delivering automation in retail services. This, combined with our global delivery model and status as a UiPath Gold and USN partner, were key to Liberty’s decision to work with us. We’re looking forward to helping Liberty identify and deliver improvements in staff efficiency and enhance employee experience while improving agility across the digital and operations departments.
When retailers look at using robotics, typically, they need to identify which processes exist within the various teams – trade, customer services, HR, finance etc. and work out where the manual or inefficient processes might be. This is where robotics could help.
The Retail Bulletin talked to Dan Johnson who continued, “The beauty of the technology is the pace at which you can design, build and implement solutions. It’s much faster than traditional IT projects and that’s why a lot of CIOs are starting to add this technology to their toolkit.”
Although only 4 years old, Future Workforce have a team of 76 staff across the globe and will be doubling headcount in the UK in the next financial year.
