John Lewis Partnership chief customer officer steps down after three years
John Lewis Partnership’s chief customer officer has stepped down after nearly three years in the role.
Charlotte Lock joined the retailer in March 2022 from Co-op where she was director of data, loyalty and digital products and held other senior roles. Prior to that, she worked for nearly nine years with the BBC.
In a post on LinkedIn, she said: “After three intense, rewarding and super-fun years, I am leaving JLP for a role which is a personal passion (more on that in a later post!).
“For now I want to thank the talented JLP customer team, fellow partners (past and present) and agencies for your friendship and support over the years. It’s been a privilege and I’m so proud of all we have achieved together.”
During her time with the partnership, Lock led the relaunch of the John Lewis Partnership brand identity and price promise, Christmas campaigns and other initiatives.
Commenting on Lock’s departure, a John Lewis Partnership spokesperson said: “Charlotte has made a significant contribution to our business. Under her customer leadership, we have grown customer numbers, our loyalty programmes, our net promoter scores, and brand and customers satisfaction metrics.
“We would like to take this opportunity to thank Charlotte for her dedication and contribution to JLP and wish her all the best for the future.”
