Multi Channel Retailing news

John Lewis brings 'bricks and clicks' growth under one Board Director

John Lewis department stores has given Commercial Director Andrea O'Donnell responsibility for retail development, format development and retail implementation in addition to her current remit for multichannel and online selling.     Read more..

ASOS.com launches fashion twitter application.

New Twitter aggregator site helps to connect fashion-loving people with real time news and views from the best of the fashion world.     Read more..

Comment: Keeping ahead of the fashion

According to Mintel Research, in spite of the sluggish economy the online fashion market was worth £4.1bn in 2009, up 26 per cent on 2008. By Steve Davis     Read more..

IMRG/Hitwise Hot Shops List: February 2010

Amazon retains the List's top spot once again     Read more..

Cath Kidston selects Maginus to support growth

Cath Kidston, the vintage homeware and fashion retailer, has selected Maginus, expert providers of integrated software solutions for multi channel retail & distribution companies, to implement Maginus e-Commerce to support the company’s growth.     Read more..

Republic manages largest ever Christmas customer service peak

Only 6.7% of Web self-service users send email and email first contact resolution increases to 90%     Read more..

K3 confirms Microsoft Dynamics leadership with expanded retail practice

K3 Retail has confirmed its leadership in retail by expanding its Dynamics AX practice and joining Microsoft as a launch partner for their latest industry solution; Microsoft Dynamics AX for Retail.     Read more..

UK adults most likely in EU to buy online

In 2009, a higher percentage of UK adults bought or ordered goods and services over the Internet in the previous 12 months than in any other EU country, according to Eurostat figures highlighted in a chapter of Social Trends published today by the Office for National Statistics.     Read more..

B&Q and John Lewis lead high street retailers in website accessibility

New M&S website is easy-to-use but lacking in accessibility     Read more..

The Power of Recommendation

A new White Paper explores how online retailers can benefit from a recommendation engine both in order to boost sales and improve customer experience.     Read more..

Buy As You View selects Welcom Software & K3 Retail

Buy As You view has selected Welcom Software and K3 Retail for its new multi-million pound customer-centric CRM, supply chain and financial management solution.     Read more..

Comment: Creating an e-commerce platform - Avoiding the pitfalls

In 2010, there is a surge of hope that this year will be better for business than 2009. IMRG online retail figures have grown in spite of the recession, with UK shoppers spending £5.46 billion online in December 2009, an increase of 4% from the previous month, and up 17% year-on-year. By Michael Norton     Read more..